Guidelines for Refund Policy
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A Refund/Credit Application Form must be completed and handed to an Office staff member for all refund/credit requests; be it merchandise or classes. This can be collected from the Office or found on our website www.edgegymnastics.com.au
Withdrawls and cancellations
Should you no longer wish to continue with your class, all withdrawals require a minimum of four (4) weeks’ notice.
To initiate a withdrawal, please email or call the office to have your request processed.
Billing will continue for the four-week notice period and will cease after the final four weeks of classes. Refunds will not be issued for classes held during the notice period; however, gymnasts are welcome to attend all scheduled sessions during this time.
Upon completion of the withdrawal process, card details will be removed from our system. For full details regarding drop dates and policies, please contact our admin team.
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No other Refunds
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Under no other circumstances will any other membership or tuition be refunded.
Change of Mind
We are not obliged by law to give any refund in this situation.
Merchandise/ Uniform
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Refunds or exchanges are offered on merchandise if items remain in original packaging, unworn or merchandise which was damaged at the time of purchase.
Medical Credits
Injury/Illness Related Credits – Available to all Members
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Credits will be granted for periods of two consecutive weeks (or more) of injury or illness if a Doctor’s certificate is provided to Edge, within one week of the ‘start’ date indicated on the certificate. Certificate needs to state ‘date to date’ of expected absence and how this injury/illness directly affects the member’s ability to participate. Certificates must be accompanied with a Refund/Credit Application Form. Only credits will be applied to medical absences. Refunds will not be processed for missed sessions. Credits are valid for the following Terms tuition or DG Holiday Program only and will expire after 3 months.
Under no circumstances will suspensions be backdated.
Special circumstances
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We are not obliged by law to give any refund in this situation. A courtesy refund may be granted in a special such as such as: death or serious illness in the family, car accident, financial hardship or divorce in the family etc. Special circumstances are not: change of mind, change in timetable or extended holidays. Complete a refund application form and hand directly to the office.
If you are planning an extended trip (minimum 5 weeks) you may apply for a discounted holiday rate of 50% rather than receiving multiple make up tokens. Simply let us know your travel dates in advance and we will adjust your monthly billing accordingly for the absent period.