Guidelines for Refund Policy
A Refund/Credit Application Form must be completed and handed to an Office staff member for all refund/credit and JG/DG withdrawal requests; be it merchandise or classes. This can be collected from the Office or found on our website www.edgegymnastics.com.au
Fourteen Day Money Back Guarantee
New Members only, may request a refund in writing for ANY REASON in the first fourteen days of membership. You will be refunded the full amount paid including the membership fees. A Refund Application form must be completed and handed to the office no later than 14 days from the start of membership.
Approved refunds will be via direct debit, and will be deposited into a nominated bank account.
No other Refunds
Under no other circumstances will any other membership or tuition be refunded.
Change of Mind
We are not obliged by law to give any refund in this situation.
Refunds or exchanges are offered on merchandise if items remain in original packaging, unworn or merchandise which was damaged at the time of purchase.
Injury/Illness Related Credits – Available to all Members
Credits will be granted for periods of two consecutive weeks (or more) of injury or illness if a Doctor’s certificate is provided to Edge, within one week of the ‘start’ date indicated on the certificate. Certificate needs to state ‘date to date’ of expected absence and how this injury/illness directly affects the member’s ability to participate. Certificates must be accompanied with a Refund/Credit Application Form. Only credits will be applied to medical absences. Refunds will not be processed for missed sessions. Credits are valid for the following Terms tuition or DG Holiday Program only and will expire after 3 months.
Under no circumstances will suspensions be backdated.
We are not obliged by law to give any refund in this situation. A courtesy refund may be granted in a special such as such as: death or serious illness in the family, car accident, financial hardship or divorce in the family etc. Special circumstances are not: change of mind, change in timetable or extended holidays. Complete a refund application form and hand directly to the office.